Score One For The Little Guy!
>> Wednesday, October 6, 2010
So, for those of you following my Toshiba laptop saga.......
Yesterday I talked to Derek - the head Geek over at Geek Squad. Derek explained to me that in spite of Toshiba trying to give them the run-around, the Geeks stood strong. It was a heroic battle of epic proportions, but in the end.....David slew Goliath.
I am getting a new laptop!
The little man will not be squashed by Big Bad Corporation!
What made me even more endearing to Derek? Well, I called them at exactly 1:05pm. I was told the day before that Derek starts his shift at 1pm. I gave him 5 minutes to get settled before I called. And Derek? Dear sweet Derek apologized TO ME for not calling me sooner! I told him that he had no need to apologize since I was the impatient one and couldn't wait for him to call me.
So, as a note of thanks, I have composed the following notes:
Dear Derek and the rest of you Geek Squad compadres -
I love you! You embraced your Geek Status with pride and fought for the little man. And won! I appreciate all that you have done to ensure that I will never have to utter the words F****** Toshiba ever again. You will no longer cringe when I walk up to your help desk and threaten to see how far a Toshiba laptop can be airborne. And while it saddens me that I hope that after today, I never have to see you again, I will always bring any computer issue to your feet. You guys rock!
Sincerely -
One Very Happy Geek Squad Customer
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